Terms of Service

Welcome to Kalbi Tech. These Terms of Service (“Terms”) govern your use of our website and digital marketing services. By accessing our website or purchasing our services, you agree to comply with these Terms.

If you do not agree with these Terms, please discontinue the use of our website and services.


1. About Kalbi Tech

Kalbi Tech is a professional digital marketing agency that provides customized digital solutions for businesses, entrepreneurs, and professionals worldwide.

Our goal is to deliver high-quality digital marketing services at an affordable cost while maintaining strong client relationships and ethical business practices.

Our services include, but are not limited to:

  • Website Design and Development

  • Search Engine Optimization (SEO)

  • Social Media Management

  • Lead Generation Services

  • Facebook Advertisement Management

  • Personal Branding Solutions

  • Digital Marketing Consulting


2. Ethical & Shariah Compliance Policy

Kalbi Tech operates under ethical business principles aligned with Islamic values and professional integrity.

Therefore, we do not provide services to businesses, products, or activities that violate Islamic ethics or promote harmful practices.

Kalbi Tech reserves the right to decline or terminate services for businesses involved in, but not limited to:

  • Adult or explicit content websites

  • Gambling, casinos, betting platforms

  • Alcohol or intoxicant promotion

  • Fraudulent or deceptive schemes

  • Illegal products or services

  • Any business activity that contradicts Islamic ethical standards

If a client’s business is found to be involved in such activities after the service has started, Kalbi Tech may terminate the agreement immediately.


3. Acceptance of Terms

By using our services, you confirm that:

  • You are legally eligible to enter into an agreement.

  • Your business activities comply with applicable laws and ethical standards.

  • You agree to follow the policies outlined in these Terms.


4. Service Agreement

Each client project may include a separate proposal, contract, or service agreement, which will outline:

  • Scope of work

  • Deliverables

  • Project timeline

  • Payment terms

  • Additional conditions

If there is any conflict between the service agreement and these Terms, the service agreement will take precedence.


5. Payment Terms

Clients agree to the following payment conditions:

  • Some services require full or partial advance payment before work begins.

  • Payments must be made through approved payment methods.

  • Additional work outside the agreed scope may incur extra charges.

  • Delayed payments may result in temporary suspension of services.

Kalbi Tech reserves the right to update service pricing or packages at any time.

6. 24-Hour Refund Guarantee

Kalbi Tech offers a 24-hour refund guarantee for client satisfaction.

Clients may request a full refund within 24 hours of payment, provided that:

  • The refund request is submitted within 24 hours of the initial payment.

  • The project work has not significantly progressed.

  • The request is made via official communication channels.

After the 24-hour period, payments are generally non-refundable, as project resources and time may already have been allocated.

7. Client Responsibilities

To ensure smooth project execution, clients agree to:

  • Provide accurate project information and business details

  • Respond to requests and communications promptly

  • Provide necessary account access when required

  • Review and approve deliverables within a reasonable timeframe

Kalbi Tech will not be responsible for delays caused by lack of client cooperation or incomplete information.


8. Intellectual Property

Unless otherwise agreed:

  • Clients receive ownership of final deliverables after full payment is completed.

  • Kalbi Tech reserves the right to showcase completed work in its portfolio or promotional materials.

All project materials remain the property of Kalbi Tech until full payment is received.


9. Service Limitations

Digital marketing results may vary due to many external factors.

Therefore:

  • Kalbi Tech does not guarantee specific search engine rankings.

  • We do not guarantee a specific number of leads, clients, or sales unless explicitly stated in a written agreement.

  • Performance results may depend on market competition, budget, audience behavior, and platform algorithms.


10. Third-Party Platforms

Some services rely on third-party platforms such as:

  • Social media platforms

  • Search engines

  • Advertising platforms

  • Website hosting providers

Kalbi Tech is not responsible for changes, policy updates, account restrictions, or technical issues caused by these third-party platforms.


11. Confidentiality

Kalbi Tech respects the confidentiality of client information.

We will not share confidential business information with third parties unless:

  • Required to deliver the service

  • Required by law

  • Authorized by the client


12. Cancellation & Termination

Either party may terminate a service agreement if:

  • There is a breach of contract

  • Payment obligations are not met

  • The business violates our ethical or Shariah compliance policy

In such cases:

  • Work completed until the termination date will be delivered.

  • Payments made after the 24-hour refund period are generally non-refundable.


13. Limitation of Liability

Kalbi Tech will not be liable for:

  • Indirect or consequential damages

  • Business loss, revenue loss, or missed opportunities

  • Third-party platform policy changes

Our total liability will not exceed the amount paid for the specific service.


14. Changes to Terms

Kalbi Tech reserves the right to update or modify these Terms at any time.

Updated Terms will be published on this page, and continued use of our services means you accept the updated Terms.


15. Governing Law

These Terms shall be governed by and interpreted according to the laws of Bangladesh.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of Bangladesh.


16. Contact Information

For questions regarding these Terms of Service, please contact:

Kalbi Tech
Website: www.kalbitech.com
Email: kalbitech at gmail dot com
Phone: +88 01912-700037